FAQs

To place an order by phone, you may give us a call at 1-888-434-OTHO (6846) Monday-Friday between 10am-6pm EST.

Once your order has shipped, you will receive a confirmation email where you will find a tracking number.

Items listed as "Ready to Ship" typically ship within 1-3 business days. Items listed as "Made to Order" or "Custom" ship based on production lead time.

Standard Free Shipping times vary once an order has been shipped, but if you need special expedited shipping you can get in touch with us here before or after placing your order!  (Additional charges will likely apply.)

In most cases, we cannot accommodate expedited order requests. However, if you get in touch with us after placing your order we can give you a more accurate timeline for when your order will go into production. We cannot guarantee delivery dates in any circumstances.

We accept many forms of payment through our secure checkout process, including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and Facebook Pay.  We do not accept PayPal, Venmo, Cash App, Zelle, or any of those wild crypto currencies.

Yes, through Shop Pay you are able to easily make your payment in four installments without any delay to the rest of the process! Click here to learn more about Shop Pay.

You must pay in full at the time of placing your order.

Members of our Trade Program may request an invoice, however we do require payment before beginning production on a custom order.

Orders are subject to applicable state, local and county sales tax. The checkout process will show an estimated sales tax and order total.

Members of our Trade Program may opt out of sales tax.

Orders cannot be cancelled online once they are placed. If you wish to modify your order, you may get in touch for assistance.

Orders with "Made to Order" or "Custom" items cannot be modified once production has begun, so please get in touch immediately after placing an order if you wish to modify your order.

Please note:  Otho Studio provides store credit for all returns, exchanges and order modifications. Store credit is applied to a virtual gift card, which can be used within 1 year of the date applied.

Standard Free Shipping is offered on most orders of $200 or more, if shipped within the contiguous United States.  Free shipping methods may vary, and we cannot guarantee a delivery date with this option.

Orders that do not meet the Free Shipping threshold or need expedited shipping will be shipped via USPS, UPS or FedEx, with rates calculated at checkout.

We ship to all states within the contiguous United States, as well as Alaska and Hawaii.

At this time, we do not ship to any other countries or territories. Please get in touch if you'd like us to consider adding more shipping locations in the future.

In most cases, we require an adult signature for delivery to ensure your package has safely arrived to its intended location.

Depending on the shipping carrier, we may not be able to deliver to P.O. Boxes or addresses that can't be validated.

If your order has not yet been shipped, please contact us at hello@othostudio.com with your order number and updated shipping address.

Shipping information, including delivery address, cannot be modified once the order has already been shipped.

Gift cards are in the works! We hope to offer them in The Shop very soon.

The Classica Cameo arrives in special packaging, perfect for gifting! Other items we offer may come with special packaging, but we do not offer additional gift wrapping options at this time.

We are working on offering virtual and physical gift cards in The Shop for easy gifting.

Our Trade Program is open to interior designers, interior decor businesses, set/prop designers for movies/television, as well as members of the architectural and building industry. Information requested in the sign-up form is required to verify your qualification.

After your application is submitted, we will follow up with you via email. If approved, you will receive an email to set up an account with our shop, which will provide access to special pricing and trade-only items. Applications are typically processed within 2 business days, however you may get in touch after submitting your application if you wish to request expedited processing.

If you fail to meet our requirements for a trade account, we will kindly notify you via email.

Applications are typically processed within 2 business days, however you may get in touch after submitting your application if you wish to request expedited processing.

While we prefer applications to be submitted through our online form, if you are having trouble with this process please give us a call at 1-888-434-OTHO (6846). If you do not reach someone, leave us a detailed message so we may follow up to assist you.

Not outright at this time. However, if there is a particular item you would like to resell in your shop, get in touch with your details and if it's possible we can offer a quote and estimated turnaround time.

We want to make the process easy for you!  If you are uncertain about specific details at the time of your application (such as Tax ID/License No., Resale License No., or if you desire tax-free checkout), you will be able to provide those details later. We do not require those details to submit an application, but we do require them for registration.  We will follow-up with you to retrieve necessary information, and when you are able you may provide everything to complete the application process.

We certainly love working with interior designers and members of the trade to create bespoke pieces. If you are interested in working with us on a commission, please get in touch with details!

Members of the general public may also get in touch, though in many cases we may require a referral from a trade professional to ensure we're a good fit for your needs and budget.

In some cases, we may not be able to personally respond to your request, however we will notify you of our unavailability.

Sculptural art, print art, designs for fabrics and rugs, custom lighting, window displays, as well as installation pieces.

Once you get in touch with us, we will assess your needs and requests and determine if we're a good fit for your project. We may have additional questions before we can move forward.

If we determine your project is applicable, we will submit a proposal.  The proposal outlines services, deliverables, timeline and budget. You will have 5 business days to accept our proposal or decline. The process from that point forward is tailored to our client's needs.

Due to the time requirements for drafting a commission proposal, we ask you only contact us if seriously interested and please understand if we are unable to personally respond to your request.